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Controlling Confrontation - People Management

Course Details

Credits: 1.00

Base Price: FREE

Access Denied

Course Group

This course is part the following course groups.

FCT Level 5

18 - 24 Months NTCA Tile Training Program

Confrontation management is an important part of a tile contracting business. It can have many adverse effects such as lost production, poor culture, and the potential loss of a good employee. In this course, you will learn: causes of confrontation, limiting confrontation through company policy, and what to do when confrontations with customers and co-workers occur.